Contractor disputes
Fountain pen writing handwritten notes
Photo: Unsplash License. Illustration of the topic, not a service endorsement.
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How to write a clear complaint

If you need to complain about a home repair issue, a short, calm, specific message gets better results than a long angry one.

  • Say who you are and give any account, order or reference number.
  • Describe what happened in a few sentences, with dates.
  • Say exactly what you want: a refund, a repair, a correction or an explanation.
  • Give a reasonable deadline, such as 10 or 14 days.
  • List what you attached, and send copies, never your originals.

Read it once more before you send it. Remove anything insulting, and keep a copy of what you sent and when.